AI agent for hotels · Answers while reception sleeps

Show the property the way a guest will experience it.
Before they book.

Upload a walkthrough of rooms, event spaces, dining and the surroundings. The agent presents, answers about dates, packages and capacity, and sends you an enquiry that already says whether this is a stay, a wedding or a meeting.

Book a live demo See how it works
Start anywhere. Finish on the big screen.
One session across phone, browser, and TV
TVGO — Willa Płazówka

A link in the offer. They start on the phone, one tap, no app.

TVGO walkthrough on a laptop
TVGO mobile remote

Full walkthrough. Any browser. No install. A planner shares it with the couple or the board.

TVGO property presentation on TV
TVGO mobile remote

The decision, on the big screen. A couple on the couch, or a team in the office, watching the property together.

Phone → MacBook → TV
How it works

Upload once.
Take enquiries forever.

You film. You upload. Everything else is automatic — from a shaky phone video to a live AI agent in about 16 minutes. Here's every step, and exactly when it happens.

PHASE 01

Record & upload

You

Film the lobby, a room, the ballroom, the restaurant, the spa and the view — smartphone or pro gear, both work. Walk through, talk, show the details. Then upload. That's it from your side.

↳ Rather not film? Hand it to us or our production partners and we'll shoot it on-site for you.
00:00
You upload your video

Any format, any device. Smartphone footage or professional camera — both work the same.

PHASE 02

AI builds your agent

Automatic

Upload to TVGO and the pipeline takes over. Quality, indexing, script, avatar, voice and lead tracking — assembled for you, start to finish.

↳ The full build runs in ~16 minutes. You only step in to review.
00:01 · AI
Quality enhancement

Stabilization, color correction, noise reduction, audio normalization. Shaky footage becomes a polished presentation.

00:04 · AI
Scene detection & semantic indexing

Every second analyzed — the AI logs what's visible and what was said. "Ballroom for 180, banquet layout, shown at 02:18" is indexed, so the agent knows exactly where to jump when someone asks.

00:08 · AI
Sales script generated

A scene-by-scene narrative from what's on camera plus your property knowledge: intro, rooms and spaces, packages, objections, closing CTA. Review and edit if you want.

00:11 · You choose
Avatar & voice assigned

Pick from the library or use your own likeness — a 2-minute recording is enough to create a host that looks and sounds like you or your brand.

00:13 · AI
CTAs, hotspots & lead tracking configured

Date request, package, event brief, reception phone — plus interactive hotspots pinned to the room, the hall and the view. Everything lands at the right moment, and every tap is attached to the enquiry.

00:14 · You choose
Closing experience & live escalation

Design what the viewer meets when the film ends: a thank-you screen with action buttons and an AI-built question form. Every move they make feeds an intent score — and the moment it crosses the threshold you set, TVGO opens a live connection, rep first.

ColdWarmHot

Time watched, scenes replayed, hotspots and CTAs tapped, questions answered — each one nudges the score up. You decide which level is worth a live handoff, so reps only ever talk to leads who've earned the call.

AI Q&A formA form fires with questions the AI generates from what the viewer watched — capturing their answers and sharpening the lead score.
Live rep — firstYour salesperson gets a preflight alert that a hot lead is watching right now, and can open a video call on the spot or pass if they're tied up.
Live avatar — fallbackIf the rep passes or is mid-meeting, a live avatar steps in: answers questions, collects the phone number if the form didn't, and books the meeting for your rep.

A side contact drawer rounds it out: email or newsletter, a 5-minute callback (first rep to grab it takes the lead), or a calendar booking. Turn on only what you need.

00:15 · You
You test the agent

Preview the full experience as your guest will see it and ask the agent anything. Flag any fix with a timestamp note and it updates in minutes.

PHASE 03

Go live & share

Live

One link, share it anywhere. Works in any browser instantly — no app for your clients.

↳ Works on any device. One QR scan optionally moves it to the TV.
00:16
Your agent is live

Share it on the property website, in the proposal email, on WhatsApp, or as a QR in the lobby and at a trade fair. Lead intelligence starts the moment the first person clicks.

PHASE 04

Receive qualified leads

Ongoing

You know exactly who's hot, and why, before you pick up the phone.

↳ Transcript + intent score + watched scenes, per lead.
From the first click
Every visitor becomes a lead report

What they watched, what they searched, what they asked, what forms they filled — captured automatically and scored for intent.

16 minutes from a shaky phone video to a live AI agent that presents your property, answers questions at 2am, and tells you exactly who is ready to book.

Start with your video →
Lead Intelligence

You know exactly
who's booking — before
you pick up the phone.

A photo gallery tells you nothing. TVGO shows who watched the ballroom three times, who asked about catering, and who only skimmed the rooms.

Every second tracked

You see which scenes they rewatched, where they paused, and what they skipped. No more guessing what matters to the guest or the planner.

Search inside the video

Visitors type "show me the ballroom" — the agent jumps to that scene. Every search is logged as a signal of what they care about.

Full conversation transcript

Every question asked to the AI agent, every answer given. Read the full conversation before your call — and know exactly what to say.

CTA interactions captured

Did they open the package, ask for dates, or start an event brief? Every touchpoint is recorded and attached to the enquiry.

Automatic intent scoring

HIGH / MEDIUM / LOW. The score tells reception and events who to call first — a wedding, a group, or someone still comparing.

Live intelligence
Your agent
tells you
what's missing.

TVGO doesn't just collect leads. It monitors every unanswered question and tells you exactly what to add to get better results.

4 visitors asked about the wedding menu — no answer in the knowledge base
The agent sent them to the contact form. Adding the menu once could answer the next couple without a call.
Ballroom film · 2 hours agoAdd answer →
4 questions
"Theatre or classroom?" — asked 6 times this week
The layout isn't in the film or the knowledge base. One sentence, or one extra clip, answers it for every planner after this.
Conference room · yesterdayAdd to knowledge base →
6 questions
Visitors are searching "pool hours" but your video has no pool scene
12 searches this week, 0 results. Adding a 30-second pool clip could be the reason the next guest books instead of scrolling elsewhere.
Hotel Zakopane · this weekUpload scene →
12 searches
5 planners asked about a room block — no answer
All 5 left without an enquiry. Group rooms are the question that decides the meeting. Answer it once — handle it for every brief after.
Meetings film · 3 days agoAdd answer →
5 questions
"Is breakfast in the package?" — asked 8 times this month
The agent had nothing to say. Two of those guests left. One line in the knowledge base keeps the next guest in the presentation.
Stay package · this monthUpdate knowledge base →
8 questions
Real-Time Engagement

The moment they're ready —
you're already there.

Every action your viewer takes has a value. The second their score crosses your threshold, TVGO acts — connecting them instantly to a live person or an AI avatar. No lead left cold. No moment of intent wasted.

Viewer watches the presentation
Every second of watched video is tracked. Rewatched scenes, pauses, skips — all carry signal.
+5 pts / min watched
They ask the AI agent questions
Asking about dates, guest count, catering or a package are strong booking signals — each one scored differently.
+20 pts / intent question
Score accumulates in real time
Form opened, CTA clicked, scene rewatched — every touchpoint adds to a live intent score you define. You set the threshold.
+35 pts / form interaction
Threshold crossed — connection fires
If a salesperson is available: direct live call opens on screen. If not: AI avatar takes over — same knowledge, instant response, no dropped contact.
Threshold reached → action
Live intent simulator — try it
Watched 3+ minutes
+15 pts
Asked about price
+20 pts
Asked about guest count
+25 pts
Rewatched a key scene
+30 pts
Started filling contact form
+35 pts
Current score 15 pts
60 pts
60 pts
Live salesperson connects
Real-time call opens directly on the viewer's screen. No friction, no waiting room.
AI avatar takes over instantly
If no one is available — the avatar steps in. Same answers, same presence. Zero contact lost.
What happens next
or
Live demo on phone — presentation with sales consultant video call
Scenario A · Salesperson available
Direct connection —
zero friction

The viewer's screen shows an incoming call from your salesperson the instant the score fires. They pick up at peak interest — no cold outreach, no "I'll call you back."

  • Call initiated automatically by TVGO
  • Salesperson already knows the lead's full session history
  • Viewer never leaves the presentation
AI avatar live session on MacBook — luxury SUV presentation
Live Avatar
Scenario B · No one available
AI avatar —
always on standby

When your team is busy, sleeping, or at capacity — the avatar steps in without missing a beat. Same knowledge base, same context, instant response. No lead ever hits a dead end.

  • Activates in under 2 seconds
  • Full access to video context and session history
  • Hands off to human the moment one becomes available

Every high-intent viewer gets a response. Always. Regardless of time zone, team size, or availability.

By design
Every visitor who crosses your intent threshold is reached — escalation fires automatically, no one waits.
Real-time
connection opens while they're still watching
7×
more likely to qualify a lead when you reach them fast, not hours later
For hotels

One property.
Three ways it sells.

The same walkthrough serves a guest booking a room, a couple planning a wedding, and a company looking for a meeting space.

Stays & packagesLive

Rooms, dining, spa and the view — with an agent that answers about dates, board and amenities. Guests book with a picture of the stay, not a photo grid.

The insight: Guests who spend 4+ minutes in the room walkthrough book more often than those who only scroll a photo gallery.
Weddings & banquetsLive

Ballroom, catering and rooms for the guests. The couple — or their planner — watches the space, asks about the date and the package, and you see the brief before you call.

The insight: A couple who watched the ballroom three times and asked about catering is a different enquiry from someone who skimmed the rooms.
Meetings & MICELive

Conference room, layout, foyer and a room block for the group. The agent answers capacity and setup questions at any hour, and the enquiry arrives with a headcount.

The insight: An agency that replayed the theatre layout and asked about 60 rooms is ready for a proposal. A name in the inbox is not.
Blog

Insights for properties that book

Playbooks for hotels, resorts and event venues: enquiries, walkthroughs and what guests actually watch.

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All articles →
The difference

Same morning.
Different reality.

Two Monday mornings at the property. Weekend booking enquiries — and a meeting request that looked like every other email.

The old way
Monday morning. 31 booking enquiries from the weekend. Name, email, dates. Some say "interested in a suite." You start calling back one by one.
First call — they wanted a bathtub room. You have one but forgot to mention it.
Three people ask the same questions about the restaurant and pool. 12 minutes each.
A couple planning their wedding asked about the ballroom. You don't know who they are in the list.
They already booked a competitor who answered faster.
31 calls. Half a day. 4 bookings. The best lead slipped away.
The TVGO way
Monday morning. 5 high-intent profiles. The agent talked to 31 people over the weekend. You know exactly who is ready to book.
Karolina and Marek, 22 min. Watched the ballroom x3. Asked about catering and guest rooms. Wedding inquiry. Intent: HIGH.
Thomas, 18 min. Suite and spa. Asked about long-stay rates. Business traveller. Intent: HIGH.
Anna, 8 min. Browsed rooms but never asked about price or dates. Probably still comparing. Intent: LOW.
You call the wedding couple first — already knowing the date, guest count, and preferred package.
5 calls. 2 hours. 4 bookings — including the wedding worth 3x a standard stay.
The old way
Monday morning. 18 event enquiries. Subject lines like "conference room?" No date, no headcount, no layout. You start calling.
First call — they needed theatre for 80. You discover six minutes in that this room is banquet-only.
Three agencies ask the same questions about the foyer, daylight and group rates.
The real brief — a two-day offsite, 60 people, rooms for the group — is email number 11.
They already shortlisted a property that sent a floor plan the same day.
18 calls. A full day. 1 hold. The offsite went elsewhere.
The TVGO way
Monday morning. 4 briefs. The agent spoke to 18 people. You already know the date, the headcount and which room they watched.
Anna, agency, 27 min. Conference room x3. Asked theatre vs classroom, foyer, and 60 rooms. Intent: HIGH.
Piotr, 19 min. Ballroom and breakout. Asked about AV and lunch. Two-day meeting. Intent: HIGH.
Marek, 6 min. Looked at the lobby. Never asked about dates or capacity. Intent: LOW.
You call Anna first — with the layout she already watched.
4 calls. 90 minutes. 2 proposals out before lunch.
TVGO · Scenario Builder

Generate your
video scenario

Enter your website URL — AI researches your business and writes a complete, ready-to-film presentation script in seconds.

What should the film sell?

We write the script around a stay, a wedding, or a meeting. Same property, different story.

Stays & packages
rooms · spa · surroundings
Weddings
ballroom · catering · guest rooms
Meetings & MICE
capacity · layout · group rooms
Tell us about your business

Drop a URL and AI fills in the rest. Name-only or blank also works — we adapt.

Website URL · optional but recommended
We'll scan your site and extract key info automatically
Business name · if no URL
Presentation focus · optional
Email · required
Required to generate your scenario. URL preview scans unlock after email is entered.

Researching & writing...

  • Scanning your website
  • Extracting business data
  • Analyzing your audience
  • Writing scenario structure
  • Crafting scene-by-scene script
TVGO Remote

Your remote control.
Redefined.

One app to navigate any presentation — seek scenes, ask the AI agent, capture leads — all from the palm of your hand.

Precision seek

Turn the knob to navigate frame by frame — or jump instantly to any chapter of the presentation.

Session memory

Phone → TV — context preserved. The agent remembers where the viewer left off.

TVGO Remote on iPhone

Voice to AI agent

Press mic, ask anything. The AI answers from the video context — price, specs, availability.

One-tap lead capture

Customer fills their details in the app. You get the lead enriched with watch time and intent score.

Available on

Currently in beta · Early access for verified partners

TV Platforms

Works on the screens
your customers already have.

Dedicated native apps — downloadable directly from each platform's store. Your clients find TVGO where they already are, on the TV they already own.

Native apps · Available in TV stores
Available
Available
Available
Coming soon
Coming soon
Coming soon
Coming soon

Dedicated native apps for every platform. Google TV and Android TV are available now — download directly from the store on your TV. Samsung, LG and Apple TV apps are in active development and launching soon.

Also works via browser · Scan QR → instant presentation on any TV
Pricing

Start with one video.
Scale as you grow.

Free without a card. Listing, Capture, Convert and Scale — cancel anytime. Every plan includes AI processing, lead intelligence and the agent.

FAQ

Questions we get
before every demo.

The ones we answer so you don't have to ask.

No. A smartphone is enough. Our AI enhances quality automatically — stabilization, color correction, noise reduction. If you want professional-grade production, our partner network covers 12 countries and can film on-site. Either way, the result looks polished.
From video upload to live agent: average 16 minutes. You upload, our AI processes, you review the script and agent, click publish. Your link is live and ready to share.
Nothing. The presentation opens in any browser — on a phone, computer or tablet. If they want the TV experience, one QR code scan pairs their phone with the TV in 3 seconds. No app, no login, no friction.
No. The agent does not look into your PMS and does not book on the spot. It collects the preferred date, guest count and package, then hands the enquiry to reception or events. You confirm availability.
Every viewer generates a profile: which scenes they watched and for how long, what they searched inside the video, every question asked to the AI agent and every answer given, which CTAs they interacted with (forms, price lists, contact buttons), and an automatic intent score (HIGH / MEDIUM / LOW) based on behavioral signals.
All data is encrypted in transit and at rest. Enterprise plans include EU-hosted private cloud for full GDPR compliance. We never sell or share data with third parties. You own your content and your leads.
The agent only knows what you've given it — your video, your property details, and your knowledge base. If a question falls outside that, it tells the visitor to contact you directly and logs the question as a lead signal. It never invents answers.
Yes. No long-term contracts. Monthly or annual billing. Cancel from your dashboard — access continues until the end of the billing period. Free needs no card; Listing is per listing per month.

See it on your property.
Live. In 20 minutes.

Book a demo and we'll run TVGO on a real hotel or villa — and show you the enquiry you'd receive: what they watched, what they asked, and whether it is a stay, a wedding or a meeting.

Request a demo or ask anything
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